Last updated: May 16, 2026
These Terms of Service (the "Terms") form a binding agreement between you ("you" or "Client") and RemoveHQ LLC, a Florida limited liability company ("RemoveHQ", "we", "us", or "our"). By using our website at removehq.com (the "Site") or engaging us for services, you agree to these Terms.
RemoveHQ provides Google review removal services. We work exclusively through Google's publicly available content policy reporting channels. We submit removal requests on behalf of clients for reviews that we believe violate Google's content policies. We do not suppress reviews, post fake reviews, manipulate star ratings, or use any tactics that violate Google's terms of service.
You may submit reviews through our Site for a free assessment. Submitting a review for assessment creates no obligation, no contract for services, and no charge. We will respond with our evaluation within a reasonable time (typically one business day).
If, following the free assessment, you wish to engage us to attempt removal of a review, we will provide pricing in writing and request your agreement to proceed. Work begins only after you confirm engagement. Pricing for each engagement is set out in the engagement confirmation.
You agree to pay the agreed price only after the targeted review has been removed from the Google listing. If the review is not removed, no payment is due. Confirmation of removal will be communicated to you in writing.
An invoice will be issued upon confirmation of removal. Payment is due within fourteen (14) days of invoice unless other terms are agreed in writing.
Overdue payments accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum permitted by law, whichever is lower. You are responsible for all reasonable costs of collection, including attorneys' fees and court costs.
Removal of content on Google rests solely with Google. RemoveHQ does not control Google's review process or decisions. We do not guarantee that any specific removal request will be successful, that any timeline will be met, or that a removed review will remain removed indefinitely. We will use commercially reasonable efforts to pursue removals we accept.
Once a review has been successfully removed and the corresponding fee has been invoiced, that transaction is final regardless of any subsequent action by Google. If a previously removed review is later reposted, reinstated, or reappears for any reason (including but not limited to changes in Google's content policies, automated platform actions, or appeals by the reviewer), this does not entitle you to any refund, credit, or chargeback.
RemoveHQ, including its ownership, management, contractors, and partners, is not liable for any reinstatement of removed content. Any subsequent effort to re-remove a reinstated review constitutes a new engagement subject to a separate fee.
Because no payment is due unless and until a review is successfully removed, all fees collected by RemoveHQ are non-refundable. By engaging RemoveHQ, you agree that you will not initiate a chargeback, payment reversal, or dispute with your card issuer, bank, or payment processor in connection with a fee paid for a confirmed removal, including (without limitation) on the basis of:
If a payment was collected in error or in an amount exceeding the agreed engagement fee, contact us within thirty (30) days for resolution. Initiating a chargeback in violation of this section is a material breach of these Terms.
You represent and warrant that:
During an active engagement, you agree not to engage other parties to attempt removal of the same review. If the targeted review is removed during the engagement period, RemoveHQ is entitled to the agreed fee regardless of which party performed the work.
We treat information you share with us as confidential and will not disclose it to third parties except as necessary to perform the services or as required by law.
To the maximum extent permitted by law, RemoveHQ's total liability arising out of or relating to these Terms shall not exceed the fees you have actually paid to us in the twelve (12) months preceding the claim. In no event shall RemoveHQ be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, goodwill, or business interruption, whether foreseeable or not.
The services are provided "as is" and "as available." RemoveHQ disclaims all warranties not expressly stated in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
You agree to indemnify, defend, and hold RemoveHQ harmless from any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misrepresentations regarding the reviews or your authority to engage us, or your violation of applicable law or third party rights.
Either party may terminate an engagement before work begins. Once a removal request has been submitted to Google, work cannot be unilaterally terminated; payment remains contingent on successful removal as described above. Sections of these Terms that by their nature should survive termination (including payment obligations, no-chargeback provisions, limitations of liability, and indemnification) will survive.
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Service after a change constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to support@removehq.com.