Quick answer: Yes. A review that describes a different company, location, or industry was left on the wrong listing, which violates Google's relevance policy and makes it one of the most straightforward removals. The case is showing the mismatch between the review and your business. Google makes the final call.
It happens more often than most owners expect. A customer has a bad experience somewhere, searches for the business on their phone, and leaves their one-star review on the wrong listing. Same name in a different city, a similar name in the same town, or two locations of a franchise. The complaint is real, it just is not about you.
The good news: reviews left on the wrong business are among the most removable reviews on Google, because they violate a clear policy. Google's content rules require reviews to reflect a genuine experience at the place being reviewed. A review describing a business you are not is squarely off-policy.
Worth knowing: the reviewer usually is not acting in bad faith. They tapped the wrong search result. That does not make the review any less damaging to your rating, or any less reportable.
Google evaluates whether the review reflects a real experience at your business. A wrong-business review fails that test on its face, and the mismatch is usually demonstrable: the review describes a storefront when you are service-only, complains about a menu when you are a law firm, or names an employee you have never had. The clearer the mismatch, the stronger the case.
These cases sit alongside fake reviews and non-customer reviews in the same policy family. If you are unsure which category your review falls into, our guide to what Google reviews can be removed walks through all of them.
The review gets reported to Google through its official channels with the case for why it violates policy. Google reviews the report and makes the final call. Every removal goes through Google's approval, which is why we take cases on a pay-only-after-removal basis: you pay nothing unless the review actually comes down.
Whether the review appeared yesterday or has sat there for a year, it is worth acting on rather than letting it keep costing you callers.
Self-service reports from the owner dashboard are often auto-rejected without a person ever weighing the evidence, especially when the mismatch is not obvious from the review text alone. A properly built case, submitted through the right channel with the mismatch laid out, gives Google's reviewers something they can actually evaluate. That difference is most of what a professional removal service does.
The assessment is free and takes less than a minute. You pay only if the review is removed. We'll give you an honest read within one business day.
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